More than ever, protecting yourself and your clients starts before they arrive for an appointment. Review your pre-screening call process, and put a hold on accepting walk-in clients. Consider taking payment over the phone or online ahead of the appointment.
- Consider incorporating an online health intake form. Have clients fill out their form and return them to you before the appointment; use the Pre-screening call to remind the client if forms have not been returned.
- Sample language: I understand that because cosmetology work involves close physical proximity over an extended period of time, there may be an elevated risk of disease transmission, including COVID-19. By signing this form, I acknowledge that I am aware of the risks involved and give consent to receive hairstyling services from this practitioner.
Questions to ask a client in your day-before reminder/screening call:
- Have you had a fever in the last 24 hours of 100°F or above?
- Do you now, or have you recently had, any respiratory or flu symptoms, sore throat, or shortness of breath?
- Have you been in contact with anyone in the last 14 days who has been diagnosed with COVID-19 or has coronavirus-type symptoms?
- If yes on any, reschedule without penalty.
- Explain your revised Cancellation Policy and that there is no penalty if they wake up with cold or flu symptoms and need to cancel on day of, but to still notify you as soon as possible.
- Take a minute to explain any new protocols as necessary, including the client’s wearing of masks as they arrive for their appointments. Does the client have a mask they can wear? Let them know you can provide a mask and describe to them how you want them to utilize it during their visit: have the mask on when entering premises; together, you will evaluate whether a mask can/will remain on during the service. The mask protocol is consistent with the CDC’s recommendation to the general public advising them to wear a cloth face covering whenever they must leave their home.